Terms And Conditions

Effective as of: 2 July, 2025

SABA Medical Center – Kingdom of Saudi Arabia

Welcome to https://sabamedical.com. These Terms and Conditions apply to your use of our website and your purchase of healthcare services and packages through our online store. By using the site, you agree to be bound by these Terms and the laws of the Kingdom of Saudi Arabia (KSA).

1. About Us

SABA Medical Center (“we”, “our”, or “us”) is a licensed private medical facility in the Kingdom of Saudi Arabia, offering a range of clinical services and health packages. Our online services allow customers to view and purchase packages, book appointments, and make payments securely.

2. Scope of Services

  • Health packages available on our website are intended for preventive and diagnostic purposes only.
  • They do not constitute emergency care, critical treatment, or long-term medical supervision.
  • All appointments must be scheduled through our system or confirmed by our team after purchase.

3. E-Commerce & Pricing Policy

Our online store is powered by WooCommerce, and secure payments are processed through approved payment gateways in the Kingdom (Payfort / Amazon Payment Services).

  • All prices are in SAR (Saudi Riyals) and include VAT where applicable.
  • We reserve the right to adjust prices or package details at any time without prior notice.

4. Secure Checkout & Billing Policy

  • We use secure SSL encryption and PCI DSS-compliant payment gateways to process payments.
  • Your card details are not stored on our website servers.
  • By submitting payment, you authorize us to charge your account for the selected package or service.

5. Payment Support & Dispute Resolution

If you face any issues with online payments (e.g., failed or duplicate transactions), please contact us immediately via the details below.

6. Appointment Booking and Rescheduling

  • Once your payment is confirmed, a team member will contact you to confirm your preferred appointment date and time.
  • If you need to reschedule, please notify us at least 24 hours in advance to avoid cancellation of the package.
  • Repeated no-shows may result in denial of service or forfeiture of the package.

7. Refund and Cancellation Policy

  • Refunds are not issued once a package has been purchased and an appointment has been confirmed.
  • Refunds may only be considered under exceptional circumstances (e.g., duplicate payment, unavailability of service) and are subject to clinic approval.
  • Approved refunds will be processed within 14 business days through the original payment method.

8. Patient Obligations

By using our services, you agree to:

  • Provide accurate personal and medical information.
  • Use our website and services only for lawful purposes.
  • Follow medical instructions and treatment protocols prescribed by our professionals.

9. Medical Disclaimer

  • Website content, including health package descriptions, is for informational purposes only and not a substitute for professional medical advice.
  • The clinic does not guarantee outcomes based on the use of any particular package or test.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and protect your personal data in accordance with the Saudi Personal Data Protection Law (PDPL).

11. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services.
  • In the event of a dispute, our maximum liability is limited to the amount paid for the package in question.

12. Governing Law and Jurisdiction

These Terms and any disputes arising under them are governed by the laws and regulations of the Kingdom of Saudi Arabia. All disputes will be subject to the exclusive jurisdiction of competent courts in KSA.

13. Contact Us

For questions, support, or complaints, please contact:

Consult your health with a professional

920008470
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